Privacy Policy

1. Introduction

S&D Cleaning Services LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Create an account or register for our services
• Schedule or request cleaning services
• Contact us with inquiries or support requests
• Subscribe to our notifications or alerts

This information may include:

• Name (first and last)
• Email address
• Phone number
• Mailing/billing address
• Property addresses
• Company name (if applicable)
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you access our Services, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or source

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services
• Process and manage your cleaning service requests
• Send you service-related communications (confirmations, reminders, updates)
• Send SMS and email notifications based on your preferences
• Process payments and billing
• Respond to your inquiries and provide customer support
• Improve our Services and develop new features
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Information Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, SMS/email service providers). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. SMS Communications

If you opt in to receive SMS notifications:

• Your phone number will only be used to send service-related alerts you have opted into
• We will never share your phone number with third parties for marketing
• You can opt out at any time by texting STOP
• Message and data rates may apply
• For help, text HELP or contact support@sanddcleaningservices.com

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of certain data processing activities
• Portability: Request transfer of your data to another service

To exercise any of these rights, please contact us at support@sanddcleaningservices.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our Services.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: